The Process Server (TPS) Most Common Reasons for Improper Service & How It Can Ruin a Case

Legal service of process must be executed correctly. If done improperly, it can be challenged, delayed, or even dismissed. When process servers make mistakes, cut corners, or break the law, service becomes invalid—leading to major legal consequences for the case.

Here are the most common reasons for improper service and how they can destroy a lawsuit.

1. Serving the Wrong Person

A process server must verify the recipient’s identity. Serving the wrong person invalidates service entirely.

Common mistakes:

  • Confusing relatives or roommates with the intended recipient.

  • Serving a coworker instead of the defendant at their workplace.

  • Leaving documents with someone who isn’t legally authorized to accept them.

If the wrong person is served, the defendant has not been legally notified—which can lead to case dismissal.

2. Failing to Properly Identify the Defendant

Some process servers don’t confirm the recipient’s identity, leading to false claims of service.

Best practices to avoid this mistake:

  • Request an ID check before serving (if allowed by law).

  • Verify appearance with photos or descriptions.

  • Document service with video or photos (where legally permitted).

If a defendant wasn’t actually served, they can challenge the service—and they will win.

3. Leaving Papers with an Unauthorized Person

Some states allow substituted service (leaving papers with someone else), but only under strict conditions.

Who CAN accept service:

  • A spouse or adult resident of the defendant’s household.

  • A front desk employee at a business (if state law allows).

  • An employer (only if legally permitted).

Who CANNOT legally accept service:

  • Children or minors in the home.

  • Neighbors or friends.

  • Coworkers (unless legally authorized).

If an unauthorized person accepts service, it’s invalid, forcing a restart of the case.

4. The Process Server Can Be Sued for Damages

If improper service causes harm, the process server (or their company) can be sued for damages.

Examples of When a Process Server Can Be Sued:

  • Violating someone’s privacy or harassing them.

  • Causing emotional distress through illegal or reckless serving tactics.

  • Trespassing or damaging property while attempting service.

  • Falsely claiming someone was served when they weren’t.

A process server who doesn’t follow the law could find themselves in a courtroom—on the wrong side of a lawsuit.

5. Illegal Trespassing

Process servers cannot break trespassing laws when attempting service.

What process servers CAN do:

  • Knock on the front door.

  • Leave documents in an approved manner (per state laws).

  • Serve in public places (work, events, etc.).

What process servers CANNOT do:

  • Enter a home or business without permission.

  • Jump fences, break locks, or sneak onto private property.

  • Force their way in to complete service.

Trespassing during service can lead to case dismissal—and even criminal charges.

6. Failing to Follow State Service Laws

Every state has specific service rules—violating them can invalidate service.

Common service law violations:

  • Serving outside legal hours (some states restrict night or weekend service).

  • Serving on a Sunday or holiday (prohibited in certain states).

  • Failing to provide proper documentation.

  • Ignoring requirements like GPS tracking (e.g., in NYC).

If a process server ignores state laws, service can be quashed in court.

7. Lying on the Affidavit of Service (Perjury)

The affidavit of service is a sworn legal document—lying on it is perjury, a felony offense.

Examples of false affidavits:

  • Claiming a defendant was served when they weren’t.

  • Falsifying the date or time of service.

  • Stating personal service was completed when papers were only mailed.

False affidavits can lead to criminal charges, case dismissals, and jail time.

8. Coercion or Harassment During Service

Process servers cannot use intimidation, threats, or force.

Illegal tactics that invalidate service:

  • Forcing someone to take papers.

  • Threatening arrest or legal consequences.

  • Violating privacy or safety during service.

If service is coerced, it’s invalid, and the process server could face criminal prosecution.

9. Serving the Defendant After the Case Deadline

Every case has a service deadline—if missed, the case may be dismissed.

Common deadline issues:

  • Service must be completed within a set time after filing.

  • Delays in service may force the plaintiff to refile.

  • Some courts require proof of service by a deadline.

Even correct service is void if it’s done too late.

10. Process Server Impersonating Law Enforcement

A process server is NOT a police officer—pretending to be one is illegal.

What constitutes impersonation?

  • Wearing a fake badge or uniform.

  • Claiming police authority.

  • Telling defendants they are “legally required” to accept papers.

Impersonating an officer can lead to felony charges and immediate case dismissal.

Final Takeaway: Improper Service Can Kill a Case & Lead to Legal Consequences

A lawsuit is only as strong as its foundation—if service is improper, the case could be dismissed.

Top reasons for improper service:

  • Serving the wrong person.

  • Leaving papers with someone unauthorized.

  • Trespassing or serving in a restricted area.

  • Failing to follow state laws or deadlines.

  • Lying on affidavits (perjury).

  • Using threats, coercion, or impersonation.

Consequences of improper service:

  • Motion to quash service (forcing the case to restart).

  • Case dismissal if service isn’t corrected.

  • Sanctions against the process server.

  • Criminal charges for fraud, perjury, or trespassing.

Related Topics for Further Insight:

🔹 How Improper Service Can Lead to the Dismissal of a Case

Find out how courts handle cases where improper service has violated due process.

🔹 How to Prove Improper Service and Challenge It in Court

Learn the legal strategies for contesting faulty service and protecting your rights.

🔹 How Improper Service Can Kill a Lawsuit by Running Out the Statute of Limitations

Discover how improper service can cause critical legal deadlines to expire—eliminating a plaintiff’s right to sue.

🔹 The Financial Cost of Improper Service: Avoid Costly Mistakes

Explore the financial repercussions of process server mistakes and how to prevent them.

Testimonials from Our Clients

What Clients Say About Our People-First Approach

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C PAN
05:36 16 Jul 24
Excellent work. Right to the point with instructions what to send them and what their procedure was. Had my papers served right after the holiday weekend and a copy of the declaration was emailed to me and one was mailed led to the court. No surprises. I’d recommend them to others. Oh! Before I forget, what I like the most was that they answered the phone both times I called. This is rare nowadays.
evelyn alvarez
23:39 15 Jul 24
Good service
christine Taylor
02:44 14 Jul 24
I contacted this particular process server office and spoke with the gentleman named Justin. Justin was extremely helpful and patient helping me through the process. I found it extremely impressive how well he communicated and responded so quickly to all my phone calls, emails or concerns.I highly recommend this business.
Lupe Valencia
19:36 13 Jul 24
The process server who helped us was Justin, he was on time with everything and professional during the whole situation, and served my ex wife in a timely manner! Highly recommended.
A D AD
18:41 08 Jul 24
The best process service in the Phoenix Metropolitan area. Very professional staff, people friendly, and detail-oriented. Addressed all my concerns and treated me like a "human" not an object.-Thank to all the team members at "The Process Server" for such an amazing job! They care about people.
Dan Dodson
13:53 28 Jun 24
Worked with me on a difficult serve, last minute changes, high traffic area delivery. Good communication skills, professional, efficient and tactful. Would use them again!!! Many Thanks !!!
Breanna Kudamik
05:23 28 Jun 24
I cannot stress how excellent this process server was. When the sheriff's office told me it could take weeks to months to service, I immediately called these guys and they got it done the next day. Cannot tell you how safe i feel now thanks to this wonderful company. Thank you!
mary rincon
23:16 27 Jun 24
Very polite and easy to work with
Berlin Gatow
04:16 22 Jun 24
Justin and his server processer are fabulous and professional. My gratitude to all, who had participated in this legal matter.
Shalina Madrigal
02:25 18 Jun 24
I’ve had to use them over the years and always had the best customer service. Great communication and great timely manner. Highly recommended!
Greg Asay
01:17 28 Apr 24
The Process Server was outstanding. They responded quickly to our request, including making sure our documents were served the next morning. Their customer service was excellent and really compassionate about our situation. They quickly uploaded proof that the documents were served to AZPoint. I would definitely use them again! Thank you!
takten3
03:48 18 Apr 24
Justin is the office staff member that did the coordination and John is the staff member that performed the actual document serving.Both super great individuals. Both professional. Both communicated extremely well. I received a follow up phone call from Justin (after the serve) to ensure I filed my paperwork with the court (given that this was a rush serve situation). I also received a confirmation call from John after the serve was completed, informing me how the serve was received.I would definitely use them again! You have to be careful what process servers you use. These guys are really good and professional. —Todd
Alicia Amador
15:18 14 Mar 24
Tried using a different process server prior to them to save some cash, but the other company struggled every step of the way from the very beginning. Decided to reach out to this company and they handled everything very smoothly and were able to get my person served quick. Communicated along the way, answered all of my questions and overall made me feel much more at ease over the whole situation. Will be using them more in the future and have already recommended them to anyone who needs a process server
Victoria Moreno
20:56 05 Feb 24
They were amazing! And when they say fast service they mean FAST! Process server John was proficient and got the job done in less than a week. I communicated with Justin the whole way and he was amazing on letting me know what steps I should take next! I really appreciate them and will for sure use them if I ever need any paperwork served!

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 We're here to assist you with any legal support services you may require. Although our main office is located in Phoenix, we have dedicated local teams to handle all location-specific tasks efficiently. Here's how you can get in touch with us.

The Process Server

13416 North 32nd Street #110F, Phoenix, Arizona 85032, United States

Phone: +1 (602) 675-2333
Email: service@processserver.io

For further details, please refer to the Justice Courts Case Search.